Strategic management tools – Key Performance Indicators

Key Performance Indicators (KPIs):

  1. Revenue Growth:
    • KPI: Annual revenue growth rate.
  2. Customer Satisfaction:
    • KPI: Customer satisfaction score (e.g., Net Promoter Score).
  3. Market Share:
    • KPI: Market share percentage within target markets.
  4. New Product Development Cycle Time:
    • KPI: Average time taken to develop and bring new products to market.
  5. On-Time Delivery:
    • KPI: Percentage of orders delivered on time.
  6. Return Rate:
    • KPI: Percentage of product returns or defects.
  7. Partnership Effectiveness:
    • KPI: Number of successful partnerships established.
  8. Brand Recognition:
    • KPI: Brand awareness metrics (e.g., brand recall, brand recognition).
  9. Compliance Rate:
    • KPI: Percentage of products compliant with regulatory standards.
  10. Employee Satisfaction and Retention:
    • KPI: Employee satisfaction survey results and employee turnover rate.
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